FAQ

Orders & Payments

Q. How can I place an order?
You can place an order directly through our website by selecting your favorite products and completing the checkout process. It’s quick, simple, and secure.

Q. What payment methods do you accept?
We accept all major payment options including UPI, debit/credit cards, net banking, and select digital wallets.

Q. Is Cash on Delivery (COD) available?
Yes, COD is available on select orders and locations.

Shipping & Delivery

Q. How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location.

Q. Do you offer free shipping?
We offer free shipping on orders above a certain value (you can mention your threshold here).

Q. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.

Returns & Exchanges

Q. What is your return policy?
We offer a hassle-free return policy within 7 days of delivery for eligible products.

Q. Can I exchange a product?
Yes, exchanges are available for damaged or defective items. Please contact us within 48 hours of delivery.

Q. What if I receive a damaged product?
We’re really sorry! Please share an unboxing video and photos with us, and we’ll resolve it quickly.

Products & Care

Q. Are your products microwave safe?
Most of our ceramic products are microwave safe unless mentioned otherwise in the product description.

Q. Are the products dishwasher safe?
Some products are dishwasher safe, but we recommend gentle hand washing to maintain longevity.

Q. Are your products handmade?
Many of our pieces are handcrafted or designed with a focus on artisanal aesthetics, making each item unique.

General Queries

Q. Do you offer gift packaging?
Yes, we offer aesthetic gift packaging options — perfect for special occasions.

Q. Can I cancel my order?
Orders can be cancelled within a limited time before dispatch. Please contact us as soon as possible.

Q. How can I contact you?
You can reach us via email or WhatsApp, and we’ll be happy to assist you.

Still Need Help?

If your question isn’t listed here, feel free to reach out to us — we’re always here to help.

📧 Email: waxhomedecor@gmail.com
📱 WhatsApp: +918794608860

Wax Home Decor — Making everyday living beautiful.